My Child's account was hacked

Question

My Child's account was hacked

Michael Rich 10

My Childs account was hacked and the email address was changed. Here is what I have done so far:

called 800-642-7676 & 800-865-9408. Both did not get me to a live agent. Now they will not provide me any options.
I have submitted the recovery form and been denied 2 times. I have not more information to provide.
I can see my child's account but cannot change the password. The hacked email is ******@paaaburin.com
I do not want this account with my child's email to be used. I need access to his account

I am not sure what the next steps are to get support from Microsoft. This process is very dificult to work through. AL is not helping with this effort.

Jonas Greve 5 Reputation points

2026-08-07T23:00:04.03+00:00

The same has happened to me. This exact e-mail has taken over my authenticator app e-mail.
Please reply if there is anything to do about this matter.

Best,
Jonas
Jonas Greve 5 Reputation points

2026-08-07T23:00:52.67+00:00

@Darhyl Amizola please advice
Hasan Ahmed 0 Reputation points

2026-08-14T02:21:56.07+00:00

Jonas Greve and Michael Rich, I've been Investigating this spam domain for a few weeks, Do you have any more info about paaaburin.com? Please respond as soon as you can.
Hasan Ahmed 0 Reputation points

2026-08-14T02:23:04.7066667+00:00

and Jonas Greve, did the attack happen around Aug 2nd? That's the similarity I've been seeing.
Michael Rich 10 Reputation points

2026-08-14T12:37:51.8033333+00:00

I am not sure when my son's account was hacked. He just let me know it happened and then we noticed the different email. I do not have any further information on the email. But I do want to get control back.of his account or get his account deleted so the hacker cannot use it. If we need to create a new one then we can in the worst case.

1 answer

Your answer

Jonas Greve 5 Reputation points

2026-08-07T23:00:04.03+00:00

The same has happened to me. This exact e-mail has taken over my authenticator app e-mail.
Please reply if there is anything to do about this matter.

Best,
Jonas
Jonas Greve 5 Reputation points

2026-08-07T23:00:52.67+00:00

@Darhyl Amizola please advice
Hasan Ahmed 0 Reputation points

2026-08-14T02:21:56.07+00:00

Jonas Greve and Michael Rich, I've been Investigating this spam domain for a few weeks, Do you have any more info about paaaburin.com? Please respond as soon as you can.
Hasan Ahmed 0 Reputation points

2026-08-14T02:23:04.7066667+00:00

and Jonas Greve, did the attack happen around Aug 2nd? That's the similarity I've been seeing.
Michael Rich 10 Reputation points

2026-08-14T12:37:51.8033333+00:00

I am not sure when my son's account was hacked. He just let me know it happened and then we noticed the different email. I do not have any further information on the email. But I do want to get control back.of his account or get his account deleted so the hacker cannot use it. If we need to create a new one then we can in the worst case.

Answer 1

Darhyl Amizola 49,910 Independent Advisor

Hey there. Nice to meet you.

I'm sorry you and your child are experiencing this.

Based on your description, the hacker was able to remove the account's security info and replace it with their own email address.

Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover your child's Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl

Darhyl Amizola 49,910 Reputation points Independent Advisor

2026-08-04T21:56:14.91+00:00

Hi there! I can see here that you still require further assistance. Is there anything else that I can help you with?

Best regards,

Darhyl