cancel auto renew for office 365

Question

I am trying to stop the auto-renew on 365.

I have logged into my microsoft account and my wife's and it doesn't even show us having a 365 account. Microsoft is trying to bill our credit card and we will not ok it. what do we do?

Answer 1

Follow https://support.microsoft.com/en-us/accounts-billing/how-to-investigate-a-billing-charge-from-microsoft

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hth

Marcin