Dispute renewal of 365 product

A Benjamin A 0 Reputation points
2026-08-03T00:43:41.4933333+00:00

I am totally disgusted at Microsoft's trickery. I have evidence of my subscription being upgraded on 16 Mar 2026 from 365 Family to 365 Premium. The confirmation also shows that my renewal date for Premium is 1 Sep 2027. Yet I received an email on 2 Aug 2026 stating that I'm going to be charged another $179 on 1 Sep 2026 to renew Family (which I already upgraded to Premium). This is disgusting and manipulative. SHAME ON YOU.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. EmilyS726 255.9K Reputation points Independent Advisor
    2026-08-03T01:25:39.51+00:00

    Hello

    You are actually not talking to support here. This is community forum. However, I am happy to point you to the right direction so you can get a hold of billing support to discuss this and get it sorted.

    Go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

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