It is saying my other microsoft accout doesnt exist

Question

I went to log into my hotmail which is ******@hotmail.com Then it tells me you cant find this account which has existed for over a decade now. not only that when i type in my recovery questions you are saying i dont offer enough information. I have been having some trouble with hackers in the last couple of months what can i do

Answer 1

Hey there! Nice to meet you!

Kindly double-check if the account name was typed correctly. Also, if you have not signed in for more than 2 years, your account may have already been deleted/closed due to inactivity.

As stated by Microsoft, accounts that have not been signed in or have been locked for more than 2 years will be deleted due to inactivity, and they can no longer be recovered: https://support.microsoft.com/topic/microsoft-account-activity-policy-7c0a9fa7-0982-b7c6-fd72-df852b63699f

If none of the scenarios above are applicable, the error you are experiencing is an indication that your account was compromised. The hacker was able to remove the account's primary email address/security info and replace it with their own email address, which is why your account is not recognized when signing in.

Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding. Please feel free to let me know if you need anything else.

Best Regards,

Darhyl