We have changed laptops and in doing so have lost access to our Microsoft - I have tried inputting the SN for the new Laptop but this is not working. I need to have our Microsoft account loaded to the new laptop

Question

Our business has upgraded its laptop. We have lost access to our Microsoft account and so cannot update required documents used by our business. I have tried adding the new devise to the account but the SN does not registeter. I need the Owned microsoft for the business to be placed on the currently used Laptop

Answer 1

Dear @Blinman Mine,

Thank you for reaching out. I understand you're having difficulty registering your device and accessing your Microsoft account on your new laptop.

First, could you please help me with the following information?

1. I noticed that your post is tagged "For Business", but could you please confirm whether this is a work account provided by your company, or a personal Microsoft account?
2. What type of device are you trying to add? The option to add a device using a serial number is typically intended for Microsoft hardware products.
3. What message or error do you receive when you attempt to add the device? Please take a screenshot and share it with me.

Please note that only Microsoft devices and certain Microsoft accessories, can be registered directly using a serial number. For Windows PCs from other manufacturers, signing in with your Microsoft account usually registers the device automatically.

Thank you very much for your valuable time and your cooperation. Looking forward to your update!