Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
Are you able to provide a bit more information on what transpired? What was the error message? etc?
MS365 Unable to renew
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Vijay Naitrav
0
Reputation points
Hi,
I am unable to do the renewal of Microsoft 365 personal, after it failed the auto renewal. Want to write to MS support by email. Get me help to let me know the reason.....
2ndAug/26
Microsoft 365 and Office | Other
2 answers
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Vincent Choy 11,240 Reputation points Volunteer Moderator2026-08-03T03:55:38.5533333+00:00 -
Vijay Naitrav 0 Reputation points
2026-08-03T04:33:00.38+00:00 My given credit card was not auto-renewed. Don't know the reason.
Tried two more international Cr Cards to renew my account. Again, all failed.
All boxes are showing in red borders (Screenshot attached) and this was the error and there was no error mentioned. It stalls there.
However, I found from some other link Microsoft saying that they are experiencing issue with MS 365. Not sure, it is the same issue.This is my problem.... I want to pay,.....but unable to pay....
Thanks for your support.
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Vincent Choy 11,240 Reputation points Volunteer Moderator
2026-08-05T07:16:52.8833333+00:00 unfortunately, this is a public forum and we are users just like you so have no say on Microsoft's backend systems.
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Vijay Naitrav 0 Reputation points
2026-08-03T03:52:46.3133333+00:00 The robotic telesupport is useless in all the ways. I AM LOSING TRUST IN MICROSOFT, which I had believed to the best ever... so far.....
Real pain, these days....Sorry to get such a feedback. Somehow, I am unable to make my Microsoft 365 personal not paid on the day, that I am to do the renewal.