Artifact Signing — Organization identity validation "Validation Fail" with no reason shown; how do I get the specific reason?

Question

Our Public Organization identity validation for Azure Artifact Signing (Trusted Signing, RP Microsoft.CodeSigning) has moved to "Validation Fail". The portal shows the failed status but no reason/detail, and the notification email from azure-noreply@microsoft.com also has no reason.

We completed Verified ID / Face Check successfully. When additional documents were requested, we uploaded a combined PDF: a signed domain-ownership / authorization letter on company letterhead (signed by our CEO and CPTO) plus the domain registrar renewal receipt.

Could someone from the Artifact Signing team help me get the SPECIFIC failure reason and the exact remediation before I resubmit? I'd like to avoid a blind delete-and-recreate. I can share the Identity Validation ID, subscription ID, tenant ID, account name, and the request's contact email PRIVATELY.

Two things I'd like confirmed or ruled out, since they're the only discrepancies I can see:

• The registered address was entered on the request without the street suffix ("... Lone Hollow") but the registrar receipt shows it with the suffix ("... Lone Hollow Dr."). Could a name/address string mismatch cause the failure?
• Our domain's WHOIS is privacy-shielded (Domains By Proxy), so the public registrant doesn't read as our LLC. Could the domain-ownership cross-check have failed for that reason? If so, I can temporarily lift WHOIS privacy before resubmitting.

Environment: Public cloud, Artifact Signing, Public Organization validation.

Answer 1

Hello @Michael Huff,

Greetings,

With the provided details we have involved in the concerned team to further assist you, kindly do monitor your mailbox for any communication from the team.

Kindly do let us know if any further assistance would be required from our side.

Answer 2

redacted for private message