My printer - an Epson ET-3900 keeps showing that it is Offline

Question

My printer was working fine - then stopped completely. Nothing I did would make it work. I rang 1300Geeks who came and spent ages - charged me $240 and left without the problem being fixed.

I have turned everything off and on again. I have unplugged everything. Nothing seems to work.

It will print if I put a printer cable in - but that's not really satisfactory. Especially as it was working fine the other day.

Any help would be greatly appreciated. I cannot afford to have someone come and charge me an arm and leg again!

Thank - Michele

Answer 1

Hello, I’m Virginia a fellow Windows user.

I take it the printer is connected via Bluetooth or WiFi rather than cable? If not then please let me know the connection method other than cable as you say that method does work.

Have you re-run the WiFi set up program to ensure it is still connected?

Is the WiFi light (if it has one) still lit?

Have you visited the Epsom website to see if there’s any newer drivers, firmware &/or software updates?

Answer 2

Hi @Michele Bondfield

as per your issue. very commonly will happen Ip not configured properly. so, first check your printer IP

printer → Print Network Status Sheet.

1. Press i (information) button Or press Wi‑Fi button for 5 seconds
2. it will show the Ip address. just note it.
3. then go to control Panel → Devices & Printers

Right‑click ET‑3900 → Printer Properties

Ports → Select the Epson port → Configure Port

Update the IP to the new one

1. Click OK → Printer becomes Online if its not working tell me will guide you for another fix.

Thanks.