New non Profit registration but no products avaiable for buying

Question

some weeks ago we registered our non profit company at ms365. When I go to the user center service hub there is no prduct avbaiable to buy

support hotline shown in the user center if not reachable (you will be disonnected when trying)

Answer 1

Hi,

Based on the information you've provided, Microsoft 365 nonprofit offers are typically accessed through the Microsoft for Nonprofits Hub rather than solely through the billing section of the Microsoft 365 Admin Center. Therefore, if the products are not appearing in the Admin Center, I would recommend checking the Nonprofits Hub directly to verify whether the offers are available for your organization.

To do this, please try the following steps:

1/ Visit the Microsoft for Nonprofits Hub at: nonprofit.microsoft.com

2/ Sign in using the administrator account associated with your nonprofit registration.

3/ Once signed in, confirm that your organization's nonprofit eligibility and validation have been fully approved. Since Microsoft nonprofit offers are only available after the validation process is successfully completed, this is an important step to verify.

4/ Next, navigate to the Microsoft 365 offers section within the Nonprofits Hub and check whether the available grant or discounted offers are displayed there.

5/ If the products still do not appear, I would suggest contacting Microsoft Nonprofit Support through the Contact Us page or by using the Nonprofit Assistant. The assistant can help create a support request, and you should receive a Support Request ID once the request has been submitted.

To help the support team investigate more efficiently, it would be beneficial to include the following information in your request:

• Your Microsoft 365 tenant or domain name
• The email address used for the nonprofit registration
• Confirmation that nonprofit validation has been approved
• Screenshots showing that no Microsoft 365 nonprofit products are available
• Details regarding the phone support disconnection issue you experienced

Providing these details should help the Microsoft Nonprofit Support team determine whether the nonprofit offers have been correctly provisioned to your tenant and identify any issues that may be preventing them from appearing.

For additional reference, you may find the following resources helpful:

• Accessing M365 Grants
• Nonprofit eligibility
• Eligibility guidelines

I hope this information points you in the right direction and helps move the process forward. As an Independent Advisor, I do not have access to Microsoft systems, but I am happy to help interpret the results or review any updates you receive.

Please feel free to let me know how things go, and I'll do my best to assist further.

---

If the answer is helpful, please click "Yes" and kindly upvote it. If you have extra questions about this answer, please click "Comment".      

Note: Please follow the steps in forum documentation to enable e-mail notifications if you want to receive the related email notification for this thread.