My Microsoft account has been compromised and the recovery email was changed

Dragy007 10 Reputation points
2026-08-03T11:00:03.4533333+00:00

Hello,

My Microsoft account appears to have been compromised.

I can still access the account on my Android phone because it was already signed in, but I cannot sign in on my Windows PC.

When I try to sign in or reset my password, Microsoft sends the verification code to ******@comemaddah.live, which is not my email address and I have never added it to my account.

I have also noticed that:

  • My Microsoft Store and OneDrive ask for credentials that no longer work.
  • My current password is rejected on the PC.
  • The recovery options point to an email address that does not belong to me.

I own this account and can provide proof of ownership, including:

  • Microsoft account: -
  • Minecraft: Java & Bedrock Edition for PC purchase
  • Microsoft Order Number
  • Purchase date
  • Payment method: Google Pay (UPI)
  • I have the purchase receipt and payment confirmation.

Please help me remove the unauthorized recovery email, restore my account security, and recover full access to my Microsoft account.

Outlook | Web | Outlook.com | Account management, security, and privacy

1 answer

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  1. Marcin Policht 101K Reputation points MVP Volunteer Moderator
    2026-08-03T11:03:31.19+00:00

    Follow https://support.microsoft.com/en-us/accounts-billing/manage/help-with-the-microsoft-account-recovery-form

    If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

    hth

    Marcin

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