Successfully delete a print job

Question

Delete a job does not work and shows;

Answer 1

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Thank you for sharing the details of your issue.

Based on the information provided, the screenshot shows that the print jobs are stuck in the queue and cannot be canceled from the client interface ("Fehler beim abbrechen-Auftrag"). This behavior typically indicates that the print job is being held by the Print Spooler service or that communication between the client and the print queue is no longer responding. In some cases, print processors, print monitors, or printer drivers may cause jobs to remain locked in the spooler.

To clear the stuck print jobs, please follow these steps:

1. Open Services (services.msc).
2. Stop the Print Spooler service.
3. Browse to the following folder: C:\Windows\System32\spool\PRINTERS
4. Delete all files from the PRINTERS folder.
5. Start the Print Spooler service again. 6. Verify that the print queue has been cleared and test printing a new document.

Alternatively, you can perform the same action from an elevated Command Prompt:

net stop spooler

del /q /f %systemroot%\System32\spool\PRINTERS*.*

net start spooler

If the print jobs remain in the queue after restarting the spooler service, please collect the following information for further investigation:

• Print server name
• Printer queue name (for example, the FollowMe queue)
• Client operating system version
• Relevant PrintService event logs
• Whether the issue affects a single user or multiple users

If the issue persists, additional analysis may be required. Persistent queue corruption can be associated with third-party print processors, print monitors, or printer drivers that continue to hold spool files after a cancellation request has been issued. In such cases, further spooler and driver troubleshooting may be necessary.

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