Unable to launch exam

Question

Hi Team,

I am writing this on a very urgent basis as today I had scheduled my AZ-900 exam. The system checks were done but while checking my video streaming, I was constatnt facing an error that it is unable to stream video and try to troubleshool. All the firewall settings were in place but still the video streaming was not clearing. I tried it multiple times but no lucj.

Name - Priyanka Sethia

My MSID - <mod: PII removed>

Registeration ID- <mod: PII removed>

Date - Monday, August 3, 2026

Time - 04:45 P.M IST

Please is there a way that my exam can be rescheduled?

Regards,

Priyanka Sethia

Answer 1

This is a community forum not support, contact Pearson Vue, the exam provider, https://home.pearsonvue.com/microsoft/contact, for issues when taking an exam

Answer 2

Too bad to hear about your exam problems, but to set your expectations straight: You have posted to a public forum visible to the whole wide world, and for this reason I have as a moderator removed information that could identify you.

Overall, exams and certifications are not covered in Microsoft Q&A. See https://learn.microsoft.com/en-us/credentials/support/help?Account=true&NavToggle=True for possible contact alternatives.