Missing data for single days in AI Visibility dashboard in Clarity

Question

Hi everyone!

We're monitoring the AI citations volume on weekly basis, and we just noticed data missing for 2 random days (not in a row). For 29th July and 2nd August, to be exact. Is this a sytem bug? Or should we be concerned?

Answer 1

Hello Julia M,

Thank you for sharing the details about the missing citation data. I understand your concern, especially since you monitor the AI Visibility dashboard regularly and noticed gaps for two specific dates.

This forum mainly focuses on Microsoft 365 and Office products, so the resources and expertise available here for investigating Microsoft Clarity service-side data are limited. For the most accurate assistance, please contact the dedicated Microsoft Clarity Support team at: clarityMS@microsoft.com

For your information: Troubleshooting AI Visibility | Microsoft Learn

When contacting them, I recommend including the affected dates, your Clarity project details, the selected date range and filters, and a screenshot showing the missing data. Please avoid including sensitive information unless requested through a secure support channel.

The Clarity team is best positioned to review the dashboard’s data-processing behavior and investigate your project directly. I sincerely appreciate your understanding.

Kind regards,

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