talk to someone

Question

I am having trouble with my issue on line. Please give me a phone number i can call.

Answer 1

Please provide full details on the problem you are experiencing with Microsoft 365, is this a problem using the apps, or is there a problem with your subscription.

1

Open Word.

At the top right of Word, log out of Office.

Restart (not shut down) your PC, then log back into Office, is your licence/subscription then recognized correctly.

2

If not, log into your Microsoft account on this link, is your Office licence listed correctly there, or if that is a subscription, check the expiry date listed on your subscription, is that listed correctly.

https://account.microsoft.com/services/

If not, go to the Billing section, is it indicated your payment has been processed correctly.