i was charged 6 times

Question

good morning. i was charged $99.99 6 times on my bank statement and still did not have access to my account. i went in threw excel and repeated the process and it went threw. the first time it was with a different card but on the same account. is there any way that someone can please reach out. i tried calling customer service and the recording would not give me any options. thank you. jeffrey 973-405-8652

Answer 1

Hi, I'm Bernard. I'm happy to help!

May I know why you don't have access to your account? I recommend regaining access first so you can check the charges on your Microsoft account and process a manual refund if applicable:Method 1. Recover a Microsoft account by resetting the password:

Go to this link: https://go.microsoft.com/fwlink/?linkid=2273955 and follow the prompt to reset the password.

For reference: https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

 

Method 2. If you cannot reset the password or are unable to verify the account, I recommend submitting a recovery form:

https://account.live.com/acsr

Please complete the form and expect a reply within a couple of days.

Once you regain access, kindly follow the steps below to process a refund:

Go to: https://account.microsoft.com/services

Look for the Microsoft 365 subscription you have.

Click Manage > select Cancel, then follow the prompts to refund the subscription.

Note: If the issue persists or you need further help, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit Enter.

Scroll down to the bottom and select the blue button "Contact Support"