How to fix a driver that can not load on this pc? Driver: pcdsrvc_x64.pkms

Question

I need to update Driver: pcdsrvc_x64.pkms I cannot load Google chrome

Answer 1

Hi. I'm David, and I'm happy to help you.

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The driver pcdsrvc_x64.pkms belongs to Dell SupportAssist. Windows 11 blocks older versions of this driver for security reasons, which creates background conflicts.

First, consider whether Dell SupportAssist is actually needed on the PC. It is an optional diagnostic tool used to run hardware checks and download Dell updates, but Windows Update already handles essential updates automatically.

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If SupportAssist is not needed:

1. Press the "Windows key + I" to open Settings.
2. Go to "Apps" and select "Installed apps".
3. Find Dell SupportAssist, click the three dots next to it, select "Uninstall", and follow any on-screen prompts if shown.
4. Restart (not shutdown) the PC and test Google Chrome.

If keeping SupportAssist is preferred:

1. Uninstall the current version using the steps listed above.
2. Restart (not shutdown) the PC.
3. Download and install the latest version directly from Dell's official website, which includes updated drivers compatible with Windows 11.

If the issue persists after uninstalling, please let me know.

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Feel free to ask any questions you may have.