My account micorsoft got stolen and they changed email

Question

My account has been compromised some days ago and quickly i changed the password.
Unfortunately I tried to log today and it said that email didn't exist.
My only fault i didn't put a second email to recover or 2mfa; I used this email only for minecraft.
If I try to log at minecraft launcher appear an email i never seen.

I tried to use microsoft support but it is so confusing and I got lost when obviously at request how I log to account I put my original email and it anser that the email doesn't exist.

Answer 1

I understand your frustration.

Moving forward, please check this link for more information on how to secure your account and to prevent hacking incidents: https://support.microsoft.com/accounts-billing/manage/how-to-help-keep-your-microsoft-account-secure

Best regards,

Darhyl

Answer 2

Hey there! Nice to meet you!

I'm sorry you are experiencing this.

Based on your description, the hacker was able to remove the account's security info and replace it with their own email address, which is why you received the error your account doesn't exists when signing in.

Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

However, I would recommend reaching out to Minecraft Support regarding your Minecraft account if they can provide an alternative option:

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Thank you for your understanding.

Best regards,

Darhyl