I got hacked and I need my account back ASAP

Question

My email address got changed and I cant even make a change, YES I did the sign in helper, YES I did the account recovery form. Did it make it worse to where it's asking for a code to this email address that's not even mine? YES. Microsoft please just give me my account back my email got changed

Answer 1

Just a gentle reminder that I'm only a fellow Microsoft user here in the community, just like you. I'm not a Microsoft employee, and I don't have the tools to delete any accounts.

Unfortunately, all purchased/redeemed licenses and your Minecraft data are permanently attached to the Microsoft account where they were acquired.

Creating a new Microsoft account, even if you use the same primary email address, will result in a brand-new account without your purchased licenses or Minecraft data.

Moving forward, please check this link for more information on how to secure your account and to prevent hacking incidents: https://support.microsoft.com/accounts-billing/manage/how-to-help-keep-your-microsoft-account-secure

Best regards,

Darhyl

Answer 2

Okay so can I just make my own microsoft account again and will I still have access to my minecraft stuff??

Answer 3

Hey there. Nice to meet you.

I'm sorry you are experiencing this.

Based on your description, the hacker was able to remove the account's primary email address/security info and replace it with their own email address.

Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl