My son died, how do I cancel his X-Box subscription without access to his phone or email?

Question

My son had a subscription to XBox and I'm being charged $100s per year for it. He died two years ago. I don't have his email or access to his phone. Can anyone help me contact Microsoft to terminate the subscription?

Answer 1

I am sorry for your loss.

Generally, see https://support.microsoft.com/en-us/accounts-billing/manage/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died .