UNABLE TO PLAY VIDEOS ON MSN.COM WEBSITE

Question

Roy Aeschbacker 5

I am unable to play videos on msn.com.
The videos do not play.

John Jefferson Doyon 82,760 Reputation points Independent Advisor

2026-08-03T19:48:57.7666667+00:00

Hi, @Roy Aeschbacker

Does this happen with every video on MSN.com, or only certain videos?

Please also check whether the same videos play in another browser, such as Chrome or Firefox. This will help confirm whether the issue is with Microsoft Edge or the MSN website.

Do you see any error message, a black screen, or a loading circle when you press Play?

Also, are videos working normally on other websites such as YouTube? Thanks!
Roy Aeschbacker 5 Reputation points

2026-08-04T02:06:59.34+00:00
IT HAPPENS WITH EVERY VIDEO. 2) NO BLACK SCREEN OR LOADING CIRCLE WHEN I PRESS PLAY. 3) OTHER VIDEOS WORK JUST FINE. THANKS, ROY (PII Removed)

2 answers

John Jefferson Doyon 82,760 Reputation points Independent Advisor

2026-08-03T19:48:57.7666667+00:00

Hi, @Roy Aeschbacker

Does this happen with every video on MSN.com, or only certain videos?

Please also check whether the same videos play in another browser, such as Chrome or Firefox. This will help confirm whether the issue is with Microsoft Edge or the MSN website.

Do you see any error message, a black screen, or a loading circle when you press Play?

Also, are videos working normally on other websites such as YouTube? Thanks!
Roy Aeschbacker 5 Reputation points

2026-08-04T02:06:59.34+00:00

IT HAPPENS WITH EVERY VIDEO. 2) NO BLACK SCREEN OR LOADING CIRCLE WHEN I PRESS PLAY. 3) OTHER VIDEOS WORK JUST FINE. THANKS, ROY (PII Removed)

Answer 1

Roy Aeschbacker 5

The troubleshooting steps did not help

0 comments

Answer 2

John Jefferson Doyon 82,760 Independent Advisor

IT HAPPENS WITH EVERY VIDEO. 2) NO BLACK SCREEN OR LOADING CIRCLE WHEN I PRESS PLAY. 3) OTHER VIDEOS WORK JUST FINE. THANKS,

Thanks for confirming. Since videos work on other websites, the issue appears to be limited to MSN.com.

First, press Ctrl + Shift + N to open an InPrivate window. Go to https://www.msn.com and test a video.

If it works in InPrivate:

Open edge://extensions and temporarily turn off any ad blocker, privacy, or security extensions.
Open edge://settings/content/all search for msn.com, and delete its saved site data.
Close and reopen Edge.

If it still does not work in InPrivate, open edge://settings/help and let Edge install any available update.

Does the video play in the InPrivate window, and what Edge version is shown on the Help page? Thanks!

Roy Aeschbacker 5 Reputation points

2026-08-11T20:31:27.8633333+00:00

The troubleshooting steps did not help.