email not working

Jason Irvine 0 Reputation points
2026-08-03T19:57:22.8233333+00:00

My email address has been changed from hotmail.com to outlook.com and if I go to log in I am told my email address no longer exists. I can still log in under outlook.com, however, if anyone sends an email to hotmail.com it bounces back saying it does not exist.

Outlook | Web | Outlook.com | Email
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  1. EmilyS726 256K Reputation points Independent Advisor
    2026-08-03T20:31:21.3433333+00:00

    Hello

    How did you change it from hotmail.com to outlook.com? Did you add outlook.com alias then delete the old hotmail.com alias?

    If so, that alias is gone and cannot be recovered, unfortunately.

    Microsoft explains it here: https://support.microsoft.com/office/add-or-remove-an-email-alias-in-outlook-com-459b1989-356d-40fa-a689-8f285b13f1f2 Under the section "Remove an email address", it says: "Are you sure? If you remove an alias that's an email address from a Microsoft domain (like @hotmail.com, @live.com, @outlook.com, or @msn.com), you're permanently deleting the alias and it can't be associated with any Microsoft account again."

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