Bitlocker recovery key is stuck in the authentication process

Question

Bitlocker recovery key is stuck in the authentication process

Labordia Southwood 0

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Answer 1

EmilyS726 256.1K Independent Advisor

Hello,

This issue is server-side related, and it is temporary and intermittent.

Because this is community forum, I suggest that you put this in the feedback hub using the "report a bug." When you fill that out, you will have the option to check the box for "prioritize this as a high severity" at step 4. You also have the option to include a screenshot or do a screen recording. This data will reach the product team, and they use data like that to gather information and discover outages and issues.

A potential workaround is, sign into your account https://account.live.com, then click on "change password" on the upper right. Make sure you replace it with a stronger/longer password. Then try to access the bitlocker page again. This seems to work for some users.

Chris W 0 Reputation points

2026-08-04T12:42:30.9966667+00:00

After trying constantly for 7 days and having this same issue.

This work around worked for me.

https://learn.microsoft.com/en-us/answers/questions/5961406/bitlocker-recovery-key-page-enters-an-infinite-red

I may have found a workaround. It worked for me just now.

Go to edge in private browsing.

Then login into the Microsoft accounts page.

Go to security and try to reset your password.

Once successful, go to devices and press the manage bitlocker option

It should open right to the bitlocker keys or at least it did for me. Let me know how it turns out for you guys :)

Hope this helps everyone
EmilyS_726 24,385 Reputation points Volunteer Moderator

2026-08-04T18:11:38.08+00:00

I believe that's the exact same workaround I wrote.