Outlook.com Not Receiving Emails Forwarded From Another Mail Service

Question

Outlook.com Not Receiving Emails Forwarded From Another Mail Service

TIKUNadvisors وزير 0

Good afternoon, and thank you in advance for your consideration.

I have a professional domain email, ******@tikunadvisors.com, managed by Hostway. All email received in the Hostway inbox is forwarded to my Outlook.com inbox. I regularly receive official state attorney electronic filing notifications from no-reply@efilingmail.tylertech.cloud in my Hostway inbox. These messages have historically forwarded to Outlook.com without issue.

However, in the past month, none of the email messages from no-reply@efilingmail.tylertech.cloud is being ACCEPTED by my Outlook.com mailbox. Hostway has done troubleshooting and confirmed that mail forwarding is correctly configured and active FROM ******@tikunadvisors.com TO ******@outlook.com.

My BIGGER problem is getting a Microsoft Technical Support Team Agent to take responsibility for this ticket. If I call Tier 2 Customer Support, they advise me that Outlook.com troubleshooting is only done via chat. If I try to access the Outlook.com chat support application, I find that it says "Someone will call you back shortly".

After much effort, I prevailed upon not one but two Tier 2 Floor Supervisors to LOOK AT THE ACTUAL ERROR VIA QUICK ASSIST REMOTE AND UPLOAD A COPY OF THE VIDEO SCREENSHOT TO A DTS SECURED LINK FOR MICROSOFT'S CONVENIENCE. Those Tier 2 Floor Supervisors, (1) Abhishek Sharma and (2) Manadeep, stated the problem was sufficiently large that it required escalation to Tier 3. Both Supervisors confirmed they would reach me back by telephone. Neither did so.

I remain unable to receive official state attorney email notification messages, sent from the official domain no-reply@efilingmail.tylertech.cloud to ******@tikunadvisors.com, in my Outlook.com mailbox. I have ensured that no-reply@efilingmail.tylertech.cloud is whitelisted in Outlook.com as a safe sender. It does seem to be an Outlook.com server pipelining/blocking issue.

Any help from the Community will be most appreciated.

Sincere thanks,

~S

Hornblower409 12,155 Reputation points

2026-08-04T17:43:32.6366667+00:00

@TIKUNadvisors وزير said

in the past month, none of the email messages from efilingmail.tylertech.cloud [to tikunadvisors.com] is being [forwarded to] my Outlook.com mailbox.

I certainly won't be able to solve a problem that has Microsoft Support Tier 2 stumped.

I assume that the emails being received by tikunadvisors are actually being "redirected" to your outlook.com account? Where redirection means that the email that arrives in your outlook account still shows the original sender in the "From". While a true forward would have your tikunadvisors address in the "From". If so ...

The block might be the Microsoft mail servers refusing mail from the tylertech.cloud domain or IP range. You could ask tylertech.cloud to try a Microsoft Delist
https://learn.microsoft.com/en-us/defender-office-365/external-senders-use-the-delist-portal-to-unblock-yourself

A possible workaround, if the tikunadvisors hosting service provides it, would be to switch from redirection to true forwarding. So the mail to outlook.com would have your address as the "From". That might have a better chance of getting through.

Your answer

Hornblower409 12,155 Reputation points

2026-08-04T17:43:32.6366667+00:00

@TIKUNadvisors وزير said

in the past month, none of the email messages from efilingmail.tylertech.cloud [to tikunadvisors.com] is being [forwarded to] my Outlook.com mailbox.

I certainly won't be able to solve a problem that has Microsoft Support Tier 2 stumped.

I assume that the emails being received by tikunadvisors are actually being "redirected" to your outlook.com account? Where redirection means that the email that arrives in your outlook account still shows the original sender in the "From". While a true forward would have your tikunadvisors address in the "From". If so ...

The block might be the Microsoft mail servers refusing mail from the tylertech.cloud domain or IP range. You could ask tylertech.cloud to try a Microsoft Delist
https://learn.microsoft.com/en-us/defender-office-365/external-senders-use-the-delist-portal-to-unblock-yourself

A possible workaround, if the tikunadvisors hosting service provides it, would be to switch from redirection to true forwarding. So the mail to outlook.com would have your address as the "From". That might have a better chance of getting through.