Email Verification Link for Artifact Signing - Accidentally clicked on the FIRST LINK and now my Whole process FAILED HELP IMMEDIATELY

Question

Email Verification Link for Artifact Signing - Accidentally clicked on the FIRST LINK and now my Whole process FAILED HELP IMMEDIATELY

John Koenen 20

I waited 7 days for this link to come through, and due to using my phone and scrolling to bottom of email, I clicked on the first link which was to indicate this message was sent to me as an ERROR instead of the second link to verify my email address, how crazy is this that the whole process failed and there is no way to RESEND THE EMAIL.

Please help me immediately as this is currently a ship-blocker on my product to 12 clients awaiting it.

John Koenen

Harshitha Eligeti 4,525 Reputation points Microsoft External Staff Moderator

2026-08-03T22:15:35.8866667+00:00

Hello @John Koenen
Greetings of the Day!

We have initiated Private message to gather some details, could you please review the details and help us with the requested information to proceed further.

Answer accepted by question author

Harshitha Eligeti 4,525 Microsoft External Staff Moderator

Hello @John Koenen
Thank you for confirming that the issue has been resolved and that everything is now working as expected.

We're glad to hear that you were able to successfully complete the email verification process and proceed with your Identity Validation request.

For the benefit of other community members who may encounter a similar issue, if you found this resolution helpful, please take a moment to click "Yes" on "Was this answer helpful?". If you have any further questions or need additional assistance, please let us know, and we'll be happy to help.

Thank you for your patience and cooperation throughout the process.

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2 additional answers

Your answer

Harshitha Eligeti 4,525 Reputation points Microsoft External Staff Moderator

2026-08-03T22:15:35.8866667+00:00

Hello @John Koenen
Greetings of the Day!

We have initiated Private message to gather some details, could you please review the details and help us with the requested information to proceed further.

Answer 1

Meha-MSFT 2,125 Microsoft Employee Moderator

You can also reuse the VID already created.

John Koenen 20 Reputation points

2026-08-03T23:17:36.03+00:00

Any step-by-step instructions on how to do this? that you can provide or direct me to?

Answer 2

Meha-MSFT 2,125 Microsoft Employee Moderator

You can create another request.

John Koenen 20 Reputation points

2026-08-03T22:51:46.6466667+00:00

Obviously, that would require another week's wait that I don't have time for - just resend the email to me, thanks.
Meha-MSFT 2,125 Reputation points Microsoft Employee Moderator

2026-08-03T23:20:05.1766667+00:00

You will still need to create a new request, however, for the Verified Credentials step you can re-use the VID already present in your Authenticator app so you don't have togo through that process atleast.
John Koenen 20 Reputation points

2026-08-03T23:22:09.9733333+00:00

So this has to go through the whole MSFT process again?? That took 7 days initially. Just re-send the email verification to me, this is ridiculous - that email literally has 2 links in it, with the first link ABOVE the verify link, making it so easy to click on when using mobile and scrolling down. This is kind of a joke. RESEND THE EMAIL TO ME
John Koenen 20 Reputation points

2026-08-03T23:35:53.5966667+00:00

I have re-submitted, please do whatever you can in your power to push this up to the top of the queue - I'm extremely frustrated right now that I ever even migrated to Microsoft because of this, support here is just completely reliant on copy pasting and re-directing to garbage troubleshooting. Heavily reliant on LLMs, this support team is incapable of doing anything outside of telling users to do the obvious or go read a troubleshooting guide.