Roblox won't launch at all. Help </3

Question

Roblox will not launch. When I click Play, the mouse shows the loading cursor for a few seconds, but the game never opens and no error appears. I've already factory reset Windows, completely reinstalled Roblox, cleared all Roblox files and cache, updated GPU drivers, repaired Windows with SFC and DISM, disabled antivirus, overlays, and startup programs, and tried running as administrator, but none of these fixes worked. I have tried quite a few other things, but there are too many to list.

Answer 1

Hi, thank you for your reply. Since you have already reinstalled the OS and are still experiencing the issue, it would be best to contact Roblox Support so they can check whether there is any incompatibility causing the problem.

https://en.help.roblox.com/hc/en-us/articles/208448546-Contact-Us

Answer 2

Hi, thank you for patiently waiting. Upon checking and analyzing the event logs, there are multiple Power Manager errors on the PC, which means the PC might be experiencing low power. In this case, I recommend making sure that the power mode is set to Best Performance. However, if the issue persists, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

 

Kindly follow the steps from this link:

https://answers.microsoft.com/en-us/windows/forum/all/how-to-run-in-place-upgrade-in-windows-11/4d469147-2747-4dcb-88a4-aae9273a4500

Answer 3

Hi, I'm Bernard. I'm happy to help!

Can you please check the System logs on the PC so I can further examine the root cause of the issue?

 

To share the System logs, please follow the steps in the link below:

 

Press the Windows key + X, then select "Event Viewer"

Click the drop-down of "Windows logs"

Right-click System > click Filter Current logs > Check: Critical, Warning, and Error > Hit OK

On the right pane, click "Save Filtered Log File As..."

Save the System logs file to your desktop and share it by following the steps from the link:

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

 

Note: You can also use your preferred cloud storage to upload and share the logs.

In addition, can you share the PC specifications you have?

Press the Windows key + R, then type in:

msinfo32

Then hit OK

Click File > Save > Save it to Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using OneDrive:

Go to this link: https://onedrive.live.com/, then upload the file.

Then provide the shareable link by following the steps from this link:

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07