Subscription, Account, Billing

Question

I need information on the removal of the delegated admin relationship (GDAP/DAP) from the old CSP. Unfortunately, there there does not seem to be any self-service way to remove the CSP subscription or unlock it. I already have purchased new subscriptions direct from Microsoft but I can't use them since the CSP has control and they can't do anything because they have been deauthorized.

Answer 1

Dear @Bill Favors,

Based on your description, this appears to be related to an existing delegated administration relationship with your previous CSP partner.

As a first step, please contact your previous CSP partner and request that they review and remove any existing delegated admin relationship (DAP/GDAP) associated with your Microsoft 365 tenant. They may also need to complete any remaining offboarding or tenant transfer actions on their side.

If the partner confirms that the relationship has already been removed but you are still unable to use the subscriptions purchased directly from Microsoft, I recommend contacting the partner and asking them to review and remove the DAP/GDAP relationship from their side.

The partner can create a support request through the Partner Center portal: Partner Center Support

Please understand that as forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems required to resolve account issues, I truly appreciate your understanding of these limitations. I genuinely hope the information I share helps guide you in the right direction, and I'm always here to assist as much as I can within my scope.  

Again, I truly appreciate your patience and understanding. Hope you having a nice day and really much warm regards to you as well!