Word 365. Cursor and insertion point are different

Question

Word 365. Cursor and insertion point are different

Lori L 0

In Word 365, the cursor and insertion point will suddenly disassociate. They become separated by several lines. I can use arrow keys to move them back together. I must close and reopen the document to reassociate them.

This began a while ago, weeks or months. Occurs randomly in any document.

Office 365. Windows 11. No recent update

Charles Kenyon 169.6K Reputation points Volunteer Moderator

2026-08-04T19:12:28.2833333+00:00

If by cursor you mean the mouse pointer, I find this happening often in many programs. By insertion point, I mean the place where new typing or pasting will add something.

1 answer

Your answer

Charles Kenyon 169.6K Reputation points Volunteer Moderator

2026-08-04T19:12:28.2833333+00:00

If by cursor you mean the mouse pointer, I find this happening often in many programs. By insertion point, I mean the place where new typing or pasting will add something.

Answer 1

Hi,

This is typically a resolution or a scaling issue.

Please see the Display driver troubleshooting below:

Option 1: Try Rolling back the Display driver.

Right-click the Start button and select Device Manager.

Navigate to Display devices and expand it. Right-click your Display adapter.

Choose Properties.

On the Driver tab, click the Rollback Driver button to go back to the previous version.

Option 2. Remove the Display drivers completely and Install the newest copy of the driver, available from the OEM or the GPU maker. The steps for it are here:

https://www.yourwindowsguide.com/2022/02/troubleshoot-display-driver-issues-in-windows-11.html

Eventually, after Windows restarts, check for Windows updates, or download the display driver from the computer manufacturer:

Download Intel Drivers and Software

https://www.intel.com/content/www/us/en/download-center/home.html

Official Drivers | NVIDIA

https://www.nvidia.com/download/index.aspx

AMD Drivers and Support for Radeon, Radeon Pro, FirePro, APU, CPU, Ryzen, desktops, laptops

https://www.amd.com/en/support

After the installation, see if your issue is resolved.

Disclaimer:

The links include a non-Microsoft website that would provide accurate and safe information. There is no need to buy paid products to fix your computers as they sometimes do more harm than good."