How to reset my password for my outlook account

Question

I forgot my password to my outlook account so i try to reset my password but in the verification phone number, that service didn't work and also there is only two verification method that i can do one is email verification and the another one is phone number verification to reset my password i need to complete two verification methods.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

If you have two-step verification turned on, you must verify your identity using two methods.

1. May I please know whether you are normally receiving the verification code at your recovery email address?

Microsoft has recently removed the option to add a phone number as a security verification method to improve account security. That may be why this method is no longer working.

However, try requesting the verification code from a different device or connecting your device to a different Wi-Fi network and see whether you can receive the verification code on your phone number.

For reference, see:

Fix "Try another verification method" error

If you are still having issues, I recommend filling out the Microsoft account reinstatement form here. The team will review your response, and recovery steps will be sent to your contact email address.

https://www.microsoft.com/digitalsafety/account-reinstatement

Select "I am not receiving the provided code" and submit the form.