Moved abroad and can’t access my accounts.

Question

Hello, I will admit from the get-go that I am quite stupid.

I have three very personal hotmails, and I occasionally log out of them for privacy reasons. But I moved away two days ago and now I can’t access any of them due to my location changing.

I know the hotmail addresses, I know their password, and I can vaguely remember the emails sent on them (I used them for social media accounts.). Unfortunately they had gibberish first and last names (except for one of them, who had Sylvia Tj, but I can’t remember for the life of me which one.), and I even have screenshots from Discord emailing me about something from one of them. I just need one of the main one and I’ll be able to access the rest (Unfortunately I created a full circle, where one email was the backup for the other, and I’m now locked, and Microsoft says I don’t have enough evidence for any of them to be backed up)

I’m in quite the sticky situation, would anything be able to help me or am I doomed until I return? Thank you.

Answer 1

Hey there! Nice to meet you!

If you do not have 2FA and you do not have access to your linked verification methods for a password reset, the only way to recover/unblock the account is through the account recovery web form: https://account.live.com/acsr

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please be advised that Microsoft Support will not be able to grant you access to your account.

Thank you for your understanding.

Best regards,

Darhyl