What do I need to do? every time I try log in to my account it just get stuck in the "processing authentication" loop.

Question

I may or may not reach the main page of my account but if I try to change something it gets stuck. every single time. this has been going on for over 24 hours now. do I need to contact someone or what do I have to do to get it fixed. I want to check and perhaps my security settings but it impossible as every time I try open any subpage it gets stuck "processing authentication". and if I won't get to my main page then I get stuck into that weird page about "blaa blaa blaa robots" I press and hold and it seems ok but after that nothing happens.

Answer 1

Hi, Marianne

This looks like a browser verification problem rather than an incorrect password. The “Press and hold” check can loop when stored cookies, browser extensions, or the current network interfere with the authentication page.

Here are some suggestions you can try:

Open a private or incognito window, then sign in again at Microsoft account.

If it still loops, clear the browser’s cookies and cached files for Microsoft sites, close the browser completely, and reopen it.

Temporarily disable ad blockers, privacy extensions, VPNs, or proxy services. Then try another updated browser. It is recommended that you test both Edge and Chrome, since the verification may work in one browser but not another.

Try another device and switch networks, for example from Wi-Fi to mobile data. A different network is an official troubleshooting step for verification blocks.

Avoid repeatedly submitting the robot check, as repeated attempts can extend a temporary security block. If the problem follows the account across browsers, devices, and networks, use the Microsoft account sign-in helper to identify the issue and access the available support options.

Please be advised that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.   

Thank you for your patience in reading, I hope this information has been helpful to you. 

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