Hardware workspace returns "account has been deactivated" after business verification passed — no agreement on record, enrollment flow dead-ends

Question

Our company account passed business verification yesterday, but the Hardware workspace is still inaccessible and I cannot find any way forward from the UI.

What is working:

• Account settings > Legal info > Verification Status: Authorized
• Verification chain complete: Verification Started, Email, Identity, Employment, Business Verification all passed
• An EV code signing certificate is registered and shows Active under Manage certificates (issuer Sectigo, validated 22 July 2026)
• The program selector lists Hardware under "Active In"

What is not working:

1. Navigating to the hardware dashboard redirects to restrictedaccess?reason=Deactivated Correlation ID: a32570e6-b00e-4d39-885e-f68fee704e94 Correlation vector: MEjkSxwmS0CFqRMU.3 Time: 04 Aug 2026 09:27:43 +00:00
2. Account settings > Agreements is completely empty. No program agreement has ever been recorded — zero rows.
3. The Hardware "Get started" link on Account settings > Programs does nothing when clicked. Other programs on the same page open their enrollment flow normally.
4. Registration/Hardware?step=GetStarted lands on the "Registration steps for Hardware" welcome page, but the flow does not lead anywhere usable either.

So the account appears to be in a contradictory state: already marked as enrolled in Hardware, which suppresses the enrollment flow, but with no agreement recorded, which keeps the workspace deactivated. There is no exit from this through the portal.

Additional context that may be related:

When I originally attempted enrollment, the flow stopped at the company information / terms step because the "Accept and continue" button stayed permanently disabled. I have since seen at least one other report describing the same symptom, where a required state/province field was greyed out and could not be filled, which kept that button disabled. Our account country is Turkiye. If the enrollment never completed for that reason, that would explain the missing agreement.

Separately, on the Legal info update panel the VAT ID field does not persist. I enter our tax number, save, receive no validation error, and the field is empty again when I reopen the panel.

Account details:

• Program: Windows Hardware Developer Program
• Publisher name: Pure7
• Seller ID: 95398380
• Account type: Company
• Country: Turkiye

Questions:

1. Can someone check whether the Hardware program enrollment actually completed on the backend, and whether the program agreement is missing?
2. If the agreement was never accepted, how can it be accepted now, given the enrollment flow no longer appears for an account already marked as enrolled?
3. Is the disabled state/province field on the company information step a known issue for accounts in Turkiye?

I am the Global Admin on this account. Happy to provide tenant ID, certificate thumbprint or screenshots.

Thank you.