Bought Microsoft 365 One Drive & Teams and Now cannot log into account

Question

Bought Microsoft 365 One Drive & Teams and Now cannot log into account

Chandra Prakash 0

Bought Microsoft 365 One Drive & Teams and Now cannot log into account.

Due to 2 level access I am not getting the code to authenticate and I am not able to log in

Chandra Prakash 0 Reputation points

2026-08-04T10:53:25.5233333+00:00

I had emailed Microsoft support and their team and never received reply back

2 answers

Your answer

Chandra Prakash 0 Reputation points

2026-08-04T10:53:25.5233333+00:00

I had emailed Microsoft support and their team and never received reply back

Answer 1

Chandra Prakash 0

To answer your questions

This is my business account for One drive and Teams Access.

Used to receive verification code in Microsoft Authenticator app, but not now.

No alternate verification methods available

Yes was using it well for initial 8/9 months but not now.

Julie Huynh 2,605 Reputation points Independent Advisor

2026-08-05T13:54:34.3366667+00:00
Dear @Chandra Prakash,

Thank you for letting me know.

If you're an end-user, please reach out to your IT administrator for assistance. If you’re unable to sign in due to a phone change, a new phone number, or issues receiving your authentication code, your IT administrator can help by updating your authentication methods or revoking and re-registering your authentication.

Please note that this is a community forum where users help one another. I do not have control over user accounts, including login issues, password resets, or access changes.

For detailed guidance, ask your IT administrator to review the step-by-step instructions provided in the referenced article: Manage user authentication methods for Microsoft Entra multifactor authentication

After that, when you sign in to your account, you will be prompted to set up your authentication via the Authenticator app again. Please proceed with the steps on the screen to set it up.

If you purchased the subscription yourself and you're the only admin in the tenant, you need to involve Microsoft Data Protection Team. Please try to find the related hotline number to call the frontline let them raise a ticket for you: Technical or Sales support phone numbers (for Work account, scroll down to find your region's number)

In some countries, this is an automated conversation: First, when you call the hotline, they will ask you what kind of problem you are struggling with.

Answer: Authenticator.

A: What products do you use?

B: Office 365 for business.

Verification: Education or company account?

B: For companies

A: Are you an administrator?

B: Yes.

A: Are there any other administrators in your organization?

B: No.

A: I need one.... Service request?

B: Yes

(Important Note to reach a live support agent: Sometimes, you would hear the computer-generated voice at first, please kindly wait for it to end, and if an agent is available, you would be directed to them and get your support. Depending on your country or region, when you call the support number, you may hear an introduction of about 30 seconds such as "You can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help.)

As an alternative, you can create a new tenant account and submit your request from there.

To set up a new tenant, please follow these steps:

Visit Compare Office 365 Enterprise Pricing and Plans | Microsoft 365, choose any plan and click try for free to start a free trial.

Follow the guided setup process to create a new account for a new tenant.

Once your tenant is created, you should be able to access the support portal and submit your ticket referencing your locked account without further issues.

In the ticket's description, you could refer to this message "Hello,

I am currently locked out of my Microsoft 365 tenant because multi-factor authentication is enforced, and I am unable to complete the verification process. I am the only global administrator for this tenant, which means I cannot access my account or the Microsoft 365 Admin Center.

To resolve this, I have created a new tenant and would like to be connected with the Data Protection Team to verify my identity and assist with regaining access. I am available to provide any required documentation or verification to support the recovery process."

Ticket Support: Log in the Microsoft 365 Admin Center using the newly created trial admin account (not the currently locked one) > Support > Help & Support. You can raise support ticket at: https://admin.microsoft.com/#/support/requests

After clicking on "Help & Support" button, you can type "I need agent support via phone or email". After that, you can click on "Contact support"

Choose contact method: "Phone"

Fill all the information in this contact support details, please describe your situation carefully so they will have enough information to help you.

Finally, click on "Contact me"

After completing them, you will receive an email appointment for a meeting to review this issue professionally together.

For more details, you could refer to this article: Get support for Microsoft 365 for business

Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.

Thank you for your time and understanding.

Answer 2

Dear @Chandra Prakash,

Good day! Welcome to Microsoft Q&A forum!

Based on your description, I understand that you recently purchased Microsoft 365, OneDrive, and Teams, but you're unable to sign in because the two-step verification code is not being received. You also contacted Microsoft Support by email but have not received a response.

To help narrow down the cause, could you please confirm the following:

Is this a personal Microsoft account (Outlook.com, Hotmail.com, Live.com) or a work/school account?
Are you not receiving the verification code by:
- Microsoft Authenticator app?
- SMS/text message?
- Email?
Do you still have access to any alternate verification methods that were configured on the account?
Were you able to sign in successfully at least once after purchasing the subscription?

Your confirmation would be very helpful in ensuring you receive the most suitable support!

In the meantime, kindly try the following suggestions to check what might have caused the issue:

Check whether the verification code is being sent to an old phone number, email address, or authenticator app that is no longer accessible.
If this is a work or school account and you are an end-user, kindly contact your Microsoft 365 administrator, as they can reset/revoke your MFA settings following the steps in this article: Manage user authentication methods for Microsoft Entra multifactor authentication
If you're the only admin/Global admin of the Microsoft 365 tenant that you just purchased, please kindly let me know so I could provide suitable steps for this situation.
If this is a personal Microsoft account, please also let me know as the steps will differ from a work or school account.

If you’re able to share a bit more about your situation, I might be able to suggest some helpful next steps.

Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going!

Thank you for your time and patience.

If you have extra questions about this answer, please click "Comment".

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