The invoice has been shown to be issued but I can't find a way to download it

Yong Ge 0 Reputation points
2026-08-04T11:55:01.3933333+00:00

I can see in the order history that the status of the invoice showed "done" and "can be downloaded in one day".

But I can't find a place to download it, and it was never sent to my email either.

It has been a month; I can't call 400 for help either, as no human responds except an auto-response. How can I download the invoice?

Microsoft 365 and Office | Other
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  1. Stefan Blom 348.2K Reputation points MVP Volunteer Moderator
    2026-08-04T12:35:29.9433333+00:00

    In your account, there is a separate category for installing (and downloading) your Office products. Go to https://account.microsoft.com/services . Subscriptions are shown at the top, and one-time payment licenses at the bottom. Click the Install button next to your product.

    Note that if you ordered online, you may have received a product key that you need to redeem at https://setup.office.com first. The redemption key can only be used once; after it has been associated with an account, you access the account to manage your product.

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