I cannot change the volume using the keyboard,and I cant use the option in the action center.

Question

Answer 1

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Hi leen muhsin khalaf alasim,

Thank you for the screenshot. I can see that the volume slider appears to be greyed out, which may indicate that Windows is not properly detecting or communicating with the audio device.

To help narrow this down, could you please confirm:

• What is the make and model of your computer?
• Are you able to hear any sound at all from the device?
• Do you see any warning icons in Device Manager under Sound, video and game controllers or Audio inputs and outputs?
• What Windows version and build are you running? Please press Win + R, type winver and share a screenshot of the result.

In the meantime, please try the following:

1. Go to Settings > System > Troubleshoot > Other troubleshooters and run the Audio troubleshooter.
2. Press Win + R, type services.msc and restart the Windows Audio service.
3. Open Device Manager, expand Sound, video and game controllers, right-click your audio device, select Uninstall device, then restart the PC. Windows should reinstall the driver automatically.
4. Check for and install the latest audio driver available from your PC manufacturer's support website.

Once you share the winver information and the results of the above checks, I'll be happy to help with the next steps.

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