couldn't connect to catalog for the add-ins in ms word and excel

Yuvi jackal 0 Reputation points
2026-08-04T12:24:00.2966667+00:00

puchased the azus vivobook laptop with office365 apps on 04.08.2026. i couldnot add-ins in word and excel documents.

Microsoft 365 and Office | Word | For home | Windows
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Xavier-D 11,765 Reputation points Microsoft External Staff Moderator
    2026-08-05T02:03:44.5833333+00:00

    Hello Yuvi jackal

    I can see that you are having trouble with MS Word

    Since the laptop and Microsoft 365 apps were newly set up, please try the following:

    1. In Word or Excel, select File > Account > Update Options > Update Now.
    2. Select File > Account > Account Privacy > Manage Settings, then ensure Optional connected experiences are enabled.
    3. Restart Word and Excel, then select Home > Add-ins > More Add-ins and try again.
    4. Temporarily test with another network, such as a mobile hotspot, to rule out a firewall or network restriction.

    If the issue continues, please share the exact error message and confirm whether add-ins work in Word or Excel for the web.

    This will help determine whether the problem is limited to the desktop installation or affects the account or connection as well.

    Feel free reply back to this post and update me on this issue, I'll be happy to help.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.