Outlook Calendar Link to Alexa not working and cannot unlink

Question

Outlook Calendar Link to Alexa not working and cannot unlink

TT 20

My outlook account is linked to our Alexa account for calendar notifications. Following a password change on my Microsoft account the link isn't working and the error in the Alexa App is "There is an error with this account. To access it, please ask the account owner to unlink and relink it". But I can find no option to do this through either my Microsoft Account or the Alexa App. I spoke to Alexa/Amazon support and they advised I need to contact Microsoft Support but I cannot find out how to do this.

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EmilyS726 255.9K Independent Advisor

Hello,

Changing the Microsoft account password invalidated the authorization Alexa was using to access the Outlook calendar. The calendar connection is mainly managed through Alexa, rather than through Outlook. I am surprised Amazon support sent you to Microsoft to get support. That's simply wrong.

In the Alexa app, make sure you are signed in with the Amazon account and Alexa profile that originally linked the calendar, then go to:

More > Settings > Preferences > Calendar

Select the Microsoft/Outlook account, the "unlink account" option is listed right under the email address. Then you can add it back.

TT 20 Reputation points

2026-08-04T14:20:09.62+00:00

The unlink option isn't available
EmilyS726 255.9K Reputation points Independent Advisor

2026-08-04T14:22:22.03+00:00

Please understand that I am going out of my way to provide information about a non-Microsoft product simply because I happened to have this set up myself. This really should have been handled by Amazon support.

When I said to go to the app, I meant the Alexa app on your phone, not an app on the computer. Sorry for the confusion.
EmilyS726 255.9K Reputation points Independent Advisor

2026-08-04T14:24:53.9766667+00:00
TT 20 Reputation points

2026-08-04T14:25:41.8766667+00:00

I appreciate you trying to help, but I have tried to do the above on the App on my phone and spoken to Amazon. I am hoping just to be able to get hold of some support from Microsoft which seems nearly impossible. When I go into the App into the screen you've shown the Unlink Account option isn't there.
EmilyS726 255.9K Reputation points Independent Advisor

2026-08-04T14:30:11.13+00:00

There's no way Microsoft support will help troubleshoot an Alexa app. The unlink needs to be done in the Alexa app. There's nothing on Microsoft's side to initiate the unlink when the linking is within a third party app.

Maybe make sure you have the latest Alexa app installed on your phone because I can see the unlink option no problem in mine as I showed you in my screenshot.

When you launch the app, click on the three -line icon on the upper left > Settings > Preferences > Calendar. You should see the account(s) listed. Tap on the outlook.com account of yours, the unlink option is listed right there on the next page, that's the page you will see that looks like my screenshot.
TT 20 Reputation points

2026-08-04T14:47:18.8533333+00:00

That's what I'm trying to say. The Unlink option isn't available. Amazon support are saying that Microsoft need to do something on there side to remove it.
EmilyS726 255.9K Reputation points Independent Advisor

2026-08-04T15:27:00.3766667+00:00

The “ask the account owner” message commonly appears when the calendar belongs to another Alexa profile or household member.

I am afraid you need to ask this in the Alexa community forum instead: https://www.amazonforum.com/s/topic/0TO4P000000tACEWA2/alexa-app

There's nowhere on the Microsoft side to manage third-party in-app issue.
TT 20 Reputation points

2026-08-04T15:51:42.89+00:00

You've actually solved the problem. The calendar link was set up before individual profiles were created. I've accessed the master account from a previously unused device and been able to unlink the account. Thank you.