Restore access to the existing subscription and its original Foundry resources, and confirm the correct home tenant and billing entitlement.

Question

Azure recognizes subscription 30145b1c-b9e5-400f-a55f-e55ebfac09c9 as an existing subscription resource, but it is not visible in my Azure subscription list and I cannot access its Microsoft Foundry resources.

I originally obtained this subscription through Microsoft for Startups using ******@signalfidelitygroup.com. I first received $1,000 in credits and later $5,000 after business verification. I successfully used the subscription in Microsoft Foundry and created an Ally agent.

After attending a Microsoft GTM event and creating or using a second organizational identity, my Azure and Foundry access became associated with different tenants.

Current symptoms:

• Azure Portal shows only tenant 3241a163-463a-43a0-b5ac-f4d18845033a with zero visible subscriptions.
• Foundry attempts to authenticate against tenant Signal Fidelity Group LLC and returns AADSTS50020.
• Azure Support’s resource selector successfully resolves subscription 30145b1c-b9e5-400f-a55f-e55ebfac09c9.

Please:

1. Identify the subscription’s home tenant ID.
2. Identify the current Account Administrator and Owner assignments.
3. Restore Owner access to ******@signalfidelitygroup.com.
4. Confirm that the Microsoft for Startups sponsorship and remaining credits are still attached.
5. Restore access to the existing Microsoft Foundry project and Ally agent.

Do not transfer, cancel, replace, or recreate the subscription until its existing tenant and billing relationship are confirmed.

Restore access to the existing subscription and its original Foundry resources, and confirm the correct home tenant and billing entitlement.

Answer 1

I don’t get any financial support right now.

Answer 2

Hello @Abhishek Basu

From your description, this appears to be an Azure subscription and Microsoft Entra tenant association issue rather than a Microsoft Foundry issue.

If Azure Support can resolve the subscription ID but it doesn't appear in your Azure portal, it's often an indication that:

• You're signed into a different Microsoft Entra tenant than the subscription's home tenant.
• Your account is no longer assigned an Owner or Contributor role on the subscription.
• The Microsoft for Startups sponsorship is still active, but the subscription is associated with a different directory.

A few things you can check before support intervenes:

• In the Azure portal, use Directories + subscriptions to verify you're signed into every tenant associated with your account.
• If you have Azure CLI access, run az account list --all to see whether the subscription is visible under another tenant.
• Verify whether the subscription appears in the Microsoft for Startups Founders Hub portal using the same account that originally redeemed the sponsorship.

Since you're requesting the home tenant ID, Owner assignments, and confirmation of the sponsorship billing relationship, those details aren't exposed through Microsoft Q&A and require Microsoft Support to inspect the subscription metadata.

I'd recommend opening a Subscription Management/Billing support request and providing:

• The subscription ID
• The original sponsorship email address
• The tenant ID currently shown in your portal
• The AADSTS50020 error details
• The approximate date the second organizational identity was added

The support team can verify the subscription's home tenant, restore the appropriate RBAC assignments if applicable, and confirm whether the Microsoft for Startups sponsorship and associated Foundry resources are still linked to the subscription.

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