how do i retract a sent email

Question

I need to retract a sent email how do I retract or rescind a sent email

Answer 1

Hi Dawn,

Before you start, message recall only works if you and every recipient have a Microsoft 365 work or school account in the same organization and the recipient hasn't opened the message yet. Personal email accounts (Gmail, Hotmail, Outlook.com) cannot use message recall. For personal accounts, use the "Undo Send" delay feature in new Outlook for Windows or Outlook.com instead.

Please follow these steps:

• Open Sent Items.
• Double-click the email so it opens in a separate window.
• Select File > Info.
• Select Resend or Recall > Recall This Message.
• Choose:
  • Delete unread copies of this message, or
  • Delete unread copies and replace with a new message
• Check Tell me if recall succeeds or fails for each recipient.
• Select OK. Outlook should provide a recall report showing whether the attempt succeeded.

For reference: How to recall an email in Outlook: Requirements, Limitations & Steps | Microsoft Support

I hope this helps. Feel free to reply here if you need any further assistance.

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