Number has been found in the list of in-progress orders of ANOTHER operator

Question

when validating number we received error "Number has been found in the list of in-progress orders of ANOTHER operator"

what does this means and how can we resolve this issue. Operator need to open ticket with microsoft or client need to openticket with microsoft?

Please advise the process.

Thanks,

Answer 1

Good Morning Hendrix,

We have verified that TN Unassign from AA and we tried to port/transfer but it failed getting below error on validation.

"Number has been found under another customer (Teams or ACS). No further actions allowed."

We re-assign to AA tested working fine.

We are going to escalate to MS. Hope they fix the issue.

Thanks

Answer 2

Hi Khetal,

For your concern, when this error message happens in Teams, this usually points to Operator Connect phone-number provisioning/validation. This issue can happen due to different causes:

• The number is already in a pending order with another operator
• A previous order is stuck or abandoned
• The number is assigned or still visible in Teams admin center
• Operator Connect handoff issue

To resolve this issue, you can try checking in your Teams admin center first:

• Go to Teams admin center > Voice > Phone numbers
• Search for the number and check its status to confirm whether it's:
  • Already present in your tenant
  • Assigned to a user, call queue, auto attendant, or resource account
  • Available, assigned, pending, or stuck
• If assigned, unassign it first. You should release the number if it should no longer be in the tenant
• After finished, wait for propagation and then retry validation

Note: these actions require admin privilege to be done. If you're an end-user, please follow the guide in How do I find my Microsoft 365 admin? - Microsoft Support to reach out to your IT admin and ask for their help.

If the number is not visible in Teams, this usually means the lock is on the operator/carrier side, not in your Teams tenant. Then you need to ask the operator to check:

• Any in-progress order for the number
• Any pending porting request
• Any abandoned/stuck order
• Whether another operator has an active order against the same number
• ......

If the operator confirms it is Microsoft-side, at that time, you can request the operator to create a support ticket directly to Microsoft Support for further assistance. Refer to Plan for Operator Connect - Microsoft Teams | Microsoft Learn, if there is an Operator Connect number issue in Teams, the telecom/operator should create or handle the support ticket for you.

They can escalate the situation and contact a support agent who can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, the support agent can escalate it to a specialized/high tier team for deeper analysis.

I hope this information is helpful. If you have any questions, please don’t hesitate to reach out in the comments of this post. I'm happy to assist you further.

Thank you for your patience and understanding. 

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