Paid for Microsoft 365 Basic, but still not showing upgrade on my computer

Paul Schmid 0 Reputation points
2026-08-04T16:10:06.1566667+00:00

I paid $19.99 for Microsoft 365 Basic so I would not run out of email, etc. I got an email stating its been processed and paid. Yet on my computer, it still shows about to be full. Also, how does anyone actually get to chat with a person, and not AI?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Jonathan Deives 79,125 Reputation points Independent Advisor
    2026-08-04T16:47:37.1066667+00:00

    When did you upgrade your storage?

    After payment, there may be a delay of up to 48 hours for the new storage space to be updated.
    If that time has already passed, you can contact Microsoft Support for assistance with this issue.

    On your computer, click the Start menu and type "Get Help," or visit https://support.microsoft.com/contactus

    Enter "Purchase" as the keyword > Click the "Contact Support" button.

    Select "Microsoft 365" > "Manage my subscription."

    Then, provide a few more details, and you will be connected to an agent.

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