Trackpad not working for ASUS laptop.

Question

The trackpad for my ASUS laptop (M1607KA model) stopped working. I've tried installing a new driver and reinstalling existing drivers but didn't have any success. When I enter trackpad settings, it shows absolutely nothing aside from the additional settings present at the bottom. Please help

Answer 1

Thanks for the clarifications.

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Looking at your System Information, I noticed that your BIOS version is outdated. In similar cases I have handled with ASUS laptops, an outdated BIOS combined with outdated chipset drivers can cause communication issues between the system and the Touchpad hardware, making it completely invisible to Windows.

Therefore, I suggest doing the following:

1 = Go to the Asus website using the link below, download the latest Chipset driver, and install it.

https://www.asus.com/laptops/for-home/vivobook/asus-vivobook-16-m1607/helpdesk_download?model2Name=M1607KA

Driver name: AMD Chipset Driver

Version: V1.2.0.126

(Run the downloaded EXE file and follow the on-screen instructions to install the driver.)

2 = I suggest you update the laptop BIOS by following Asus's instructions.

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After doing this, check if the Touchpad starts working again.

If the problem persists, let me know so I can investigate other possibilities.

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Feel free to ask any questions you may have.

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Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

Hi. I'm David, and I'm happy to help you.

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To be able to assist you better, please clarify the following:

• How did you reinstall the drivers? Did you download an installer package directly from the official ASUS website, or did you uninstall the device in Device Manager and let Windows automatically reinstall it?
• In Device Manager (Press "Windows + X" and select "Device Manager"), do you see any devices with a yellow warning icon (exclamation mark), particularly under "Human Interface Devices" or "System Devices"?

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Also, please share a screenshot of your system information.

(You've already shared your device model, which is helpful. However, the system information provides a broader view of your computer's configuration, including details like the BIOS version, which can be crucial for diagnosing the issue.)

• Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

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Looking forward to your reply.