Try support:
https://support.xbox.com/en-US/help/account-profile/manage-account/forgot-microsoft-account-solution
https://support.xbox.com/en-US/help/games-apps/xbox-ai/virtual-agent-faq
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Hello,
I have an x box live membership that has not been used in about 5 years and I keep getting charged. I do not know the email associated with this account. and I do not have the console anymore. my gamer tag was BONEWAXBONE and that is all I know. It has proven extremely difficult to cancel this membership. please advise.
-Jeremy Heller