I am unable to create an account for my child

Question

I am a parent trying to add an account for my child so I can add her device. Every time, it prompts her to login which is successful then I am prompted to login and authorise the account but I keep getting an error saying I am not authorised to give consent as shown in the image.

I have no idea what I am doing wrong and need help from Microsoft to resolve this. It is really frustrating that this just doesn't work.

<Moved from: Windows for home | Windows 11 | Family and online safety>

Answer 1

Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. 

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Hello Jacob Ayokunle

I’m sorry you’re experiencing this.

The message “This account cannot give parental consent” usually means the Microsoft account being used to approve the request is not currently recognized as an adult account.

Please try the following:

1. Sign in to the parent’s Microsoft account profile and verify that the date of birth is correct.
2. If the date of birth is incorrect, update it and save the changes. If Microsoft identifies the account as a child, follow the displayed consent process to correct the account information.
3. After confirming the parent account is an adult account, open a private or InPrivate browser window, sign in at Microsoft Family Safety, and accept the pending invitation again.
4. When prompted for consent, make sure you select Sign in with a different account and use the verified adult personal Microsoft account, not the child’s account.

I hope this helps you complete the setup.

Feel free reply back to this post if you need further assistance, I'll be happy to help.