How to change credit cards for payment of subscription renewal

Michael Sisson 0 Reputation points
2026-08-04T17:42:10.16+00:00

My account is locked because my previous credit card number has been cancelled and I need to update with a new credit card

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. John Jefferson Doyon 82,760 Reputation points Independent Advisor
    2026-08-04T18:28:53.72+00:00

    Hello,

    This community forum is public.

    If you haven't tried it yet, please sign in to Services & subscriptions using the account that owns Microsoft 365. Find the subscription and select Manage.

    • If it shows Past due, select Pay now, add the new card, and complete the payment.
    • Otherwise, select Change how you pay > Add a new way to pay.

    If you cannot sign in because the Microsoft account itself is locked, use Microsoft’s Sign-in HelperHelper first.

    When you say “locked,” can you still sign in? What exact error message appears?

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