Authenticator has me locked out of my work account for over 24 hours. THIS IS URGENT!

Question

Subject: RE: Case 2608030010002111 — Urgent, need callback today

Hi Adithya,

Following up on case 2608030010002111. I haven't heard back since your message yesterday, and I want to flag that this is urgent.

I'm the sole administrator for honuplanning.com and have been completely locked out of the account — I lost access to Microsoft Authenticator (deleted and can't re-register it since I can't sign in), I have no second admin on the tenant, and this has now been going on for over a month. I'm unable to access my business email and files.

I don't have access to aka.ms/prosupport or any Microsoft sign-in since I'm locked out — please reach me by phone or reply to this email directly. Please treat this as high priority given the length of the outage and business impact.

Thank you, Joni