computer with co-pilot is not using Mopria driver with new printer install, says driver not available

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computer with co-pilot is not using Mopria driver with new printer install, says driver not available

Myrna Pearce 20

Trying to connect my Canon TS3522 printer (which is certified) to my Lexmark laptop with Co-pilot installed. It will connect to the printer and I can use the scanner, but it will not print. says driver not available. I have "default install printers using Windows Ready Print" button ON. In Services App, I have Print Spooler, Function Discovery Provider Host, and Function Discovery Resource Publication all STARTED and Automatic. I connected and powered on the printer before starting up my computer. Is there something else I need to do?

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Hendrix-V 17,180 Microsoft External Staff Moderator

Hi Myrna Pearce,

Since your Canon TS3522 is being detected and the scanner function is working, the connection between the printer and your PC appears to be established. The "Driver unavailable" message usually indicates that Windows was unable to install a compatible print driver for the printer.

You can try these quick steps:

Remove the printer from Settings > Bluetooth & devices > Printers & scanners.
Restart both the PC and the printer.
Add the printer again and allow Windows to search for the appropriate driver.
If the driver is still reported as unavailable, install the latest TS3522 driver directly from Canon's support website and then re-add the printer.

If possible, also test whether the printer can print from another device on the same network. This can help determine whether the issue is limited to the current Windows installation.

Hopefully one of these steps resolves the printing issue. If the problem continues, please share any error messages or screenshots you receive, and the community can help investigate further.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Myrna Pearce 20 Reputation points

2026-08-05T17:52:12.5766667+00:00

THANK YOU very much for the instructions. It moved me from "driver unavailable" to "ready". I had tried all of this before - EXCEPT turning off the printer and system at the same time, so that may be a critical step. However, then I encountered a new problem. The Canon TS3522 printer was now giving me an error code of E 5 9. A Canon community website had insights about this. Error code E 5 9 indicates a mismatch on the size paper you have selected in your print request and the size of paper you have selected in your printer. I checked. Both were LTR, but the LTR in the printer control window on the top of the printer was flashing. So I flipped through all the options there ( legal, envelope, square, LTR, etc) .....and stopped on LTR. It changed from flashing to solid. Voila, I can print. I'm not sure whether the E 5 9 (or similar error message on other printers) is related to the AI-enabled driver - or it was just a coincidence. But if other users are having similar problems, this may help them. THANKS AGAIN.
Hendrix-V 17,180 Reputation points Microsoft External Staff Moderator

2026-08-06T00:07:11.33+00:00

Hi Myrna Pearce,

I'm relieved to know that you made a great decision and everything is good to go on your side. I hope the insights shared in the forum help address your concerns effectively.

If you have any updates or further questions, please feel free to share them with us.