I can't access Onedrive files

Question

I can't access Onedrive files

Hayle Simpson 0

I have been trying to recover my Microsoft account mostly so I can access my onedrive files/photos. I had all of my personal photos uploaded to onedrive and now I can't access them. I had to create a new account because my last one got shut down for "suspicious activity". Please help I have lost so many photos of my kids that I will never get again unless I can access this account. I have tried several attempts to recover my account with no luck. Can I please get help to access these?

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Answer 1

Jeronimo Fuerte 44,575 Independent Advisor

I’m sorry to hear that you are facing this situation, Could you please share the exact error message displayed when you try to sign in? Please make sure to hide any personal information in the screenshot.

If the message says that the account has been locked, the first step is to submit Microsoft’s Account Reinstatement form:

https://www.microsoft.com/digitalsafety/account-reinstatement

However, if the message says that the account has been suspended, you will need to submit an appeal through the following page:

https://www.microsoft.com/digitalsafety/appeal

Unfortunately, regular support representatives cannot manually access the account, bypass its security protections, transfer the OneDrive files, or restore the account themselves. The account must be recovered or reinstated through the appropriate Microsoft review process.

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Jeronimo Fuerte 44,575 Reputation points Independent Advisor

2026-08-06T01:45:01.84+00:00

Thank you for the screenshot. This message indicates that Microsoft detected unusual activity and temporarily blocked the sign-in to protect the account; it does not mean that the account or OneDrive files have been deleted.

Please select Next and follow the verification process. Microsoft may ask for an email address or phone number where you can receive a security code. It does not necessarily have to be information already associated with the account—you only need to have access to it. After entering the code, you should be asked to change the password.

If you cannot complete the verification or no usable verification option appears, use Microsoft’s Sign-in Helper. If it directs you to the account recovery form, complete it from a device and location previously used with the account and provide as much accurate historical information as possible. Microsoft permits up to two recovery attempts per day.
Hayle Simpson 0 Reputation points

2026-08-06T18:47:47.4166667+00:00

When I put in the correct phone number to verify account. I never receive a text how can I fix this?
Jeronimo Fuerte 44,575 Reputation points Independent Advisor

2026-08-06T19:09:15.85+00:00

I’m sorry the verification text is not arriving. First, please avoid requesting the code repeatedly, as too many requests can temporarily prevent Microsoft from sending additional codes.

For this particular account-unlock process, Microsoft states that you can use any mobile phone capable of receiving text messages; it does not have to be the number previously associated with the account. Therefore, if the page allows you to enter another number, try a trusted family member’s or friend’s mobile number.

If you receive a usage limit exceeded message, stop requesting codes and try again later or use a different mobile number, since the original number may have been used too many times within a short period. If no number works, use Microsoft’s Sign-in Helper and follow the recovery option it provides.

Unfortunately, Microsoft support representatives cannot manually send the verification code, unlock the account, or transfer the OneDrive files to another account. Access must be restored through the automated verification or recovery process.