NEED TO TALK TO A PERSON

Question

I have an account from over 10 years ago that has been hacked and had the recovery email set to some weird @moneymails address.

I simply need help in recovering this and setting up a new recovery email, however the AI is making it impossible.

Is there no longer a technical support line? This should not be this difficult.

Answer 1

I’m sorry you’re going through this issue with your account. In this case, Microsoft support agents are not able to make changes to account information, such as adding or removing details, because those protections are in place to help keep your account private and secure. I understand this may not be the outcome you were hoping for, and I truly appreciate your patience.

The best next step is to complete the form here, is not the same as the recovery form: https://aka.ms/recovermyaccount

Once you submit it, your request will be reviewed by the team that handles account recovery situations like this. They will reach out to you by email with the next steps or let you know if they need any additional information to continue helping you.