Windows and Microsoft Updates show up and last forever.

Question

your text## At first it was Microsoft that took over my computer to do "updates". The arrow moved all over the screen and well as the small hand moved all over the screen. After about 30-40 minutes I finally shut down my computer. Microsoft did this two times. Then the following day, Window took over my computer so that it could do updates. Same thing the arrow moved all over the screen as well as the hand when it showed up. Windows also took 30-40 minutes doing "updates". Is this really Microsoft and Windows doing updates or has my computer been hacked?

Answer 1

Welcome John B Cordova Sr,

I understand how frustrating it can be when your concern about the mouse pointer moving on its own during updates and whether the activity came from legitimate Windows/Microsoft updates or potentially unauthorized access. 

Before proceeding, could you please clarify: 

• Did the behavior occur while Windows was showing an update screen, or while you were already signed in to the desktop? 
• Do you use any remote assistance software such as Quick Assist, TeamViewer, AnyDesk, or Remote Desktop? 

In the meantime, you can try these steps below to troubleshoot the issue:  

Option 1: Check your recent update history.  

• Open Settings > Update & Security > Windows Update 
• Select View update history 
• Verify whether updates were installed on the dates when the issue occurred 

Option 2: Review Windows Security 

• Open Windows Security 
• Select Virus & threat protection 
• Run a Full scan 

Option 3: Check for remote access applications 

• Open Settings > Apps 
• Look for remote-control software that you do not recognize 

Option 4: Review Microsoft Defender protection history 

• Open Windows Security 
• Select Virus & threat protection 
• Open Protection history and review any recent detections 

Option 5: Check Event Viewer for update activity.  

• Press Windows + X and select Event Viewer 
• Navigate to Windows Logs > System 
• Look for entries related to Windows Update around the time the issue occurred 

I hope the steps above help you deal with your issue.  

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