Tax Exemption Organization. Need a refund of taxes paid.

Question

We purchased Access. I failed to apply for a tax exemption at the time. I would like to know the process for submitting a Texas Sales Tax Exempt Certificate and have the taxes refunded. We are a nonprofit organization (Church). Thank you.

Answer 1

Good day Kathy, 

Thank you for sharing your concern, and I appreciate the clear explanation of your concern.  

To request a review of the tax charge and a possible refund, please contact Microsoft Billing Support through the Microsoft 365 admin center, as only the Billing team can assist with billing related matters. 

Here are some tips for creating support tickets more effectively: 

• Go to Microsoft 365 admin center > Support > Help & Support. 
• Turn off the "Support Assistant" feature.     
• Use the keyword "Support" to quickly bypass automated suggestions > Select Contact Support.   

• In the ticket description, please provide a clear and detailed explanation of the issue and your billing information. You may also attach relevant screenshots or screen recordings. 
• Additionally, sharing your preferred contact times can help the support team handle the case more efficiently.      

In addition, I will arrange for a forum moderator to send you the relevant tax documentation. To view or reply to private messages, please sign in to the Q&A forum with the account used to post this thread and select Private Messages.  

I hope this information is helpful. If you have any questions or need further support, please don’t hesitate to reach out at any time. 

Thank you for your patience and understanding. 

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